Our
Privacy Policy
Last updated: 03/06/25
RC ElectriCool Ltd (“we”, “our”, or “us”) is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal data when you interact with us online, by phone, or in person.
1. Who We Are
RC ElectriCool Ltd is a UK-based electrical and air conditioning company providing services to residential and commercial clients across Surrey and surrounding areas.
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Company Name: RC ElectriCool Ltd
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Email:admin@rcelectricool.com
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Phone: 0208 647 5584
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Registered Address: 33 – 39 William Street Carshalton Surrey SMS 2RB
2. What Information We Collect
We may collect and process the following types of personal data:
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Contact Details: Name, phone number, email address, and address
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Service Information: Details about your project or property for quotation or service delivery
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Payment Details: Only when processing invoices or payments
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Technical Data: IP address, browser type, and website interaction (via cookies)
3. How We Use Your Information
We use your personal data to:
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Provide you with quotes and carry out agreed services
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Respond to enquiries or customer support requests
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Send service updates or important notifications
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Manage invoicing and payment
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Improve our website and services through analytics
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Comply with legal or regulatory obligations
4. Sharing Your Data
We do not sell your personal data. We may share your data with:
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Service providers (e.g., accounting software, email hosting)
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Regulatory bodies or legal authorities where required
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Subcontractors working under our direct instruction for your project
All third parties are required to respect the security of your data and comply with data protection regulations.
5. How We Store & Protect Your Data
Your data is stored securely on password-protected systems and only accessible by authorised personnel. We take appropriate technical and organisational measures to safeguard your information.
6. Data Retention
We retain your personal data only for as long as necessary:
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For service and invoicing records (typically 6–7 years)
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To comply with legal obligations or resolve disputes
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Or until you request its deletion (where applicable)
7. Your Rights
Under UK GDPR, you have the right to:
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Access the personal data we hold about you
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Correct inaccurate or outdated data
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Request deletion of your data (where legally permitted)
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Object to or restrict certain uses of your data
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Withdraw consent at any time (for marketing)
To exercise your rights, contact us at:admin@rcelectricool.com
8. Cookies & Website Tracking
Our website may use cookies to enhance your browsing experience and collect anonymous analytics. You can manage or disable cookies via your browser settings.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we recommend you review their privacy policies separately.
10. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date clearly stated.
If you have any questions or concerns about how your data is handled, please contact us at admin@rcelectricool.com